by Kelli B. Grant
Thursday, March 12, 2009provided bySmartMoney.com
If you haven't had the credit limit cut on your credit card recently, count yourself lucky. Risk-averse card issuers are getting slash happy. And while many cardholders gripe that such cuts slice razor-close to their balance amounts, for an unfortunate few the cuts go far deeper: below what they currently owe.
Under different circumstances, David Chaplin-Loebell wouldn't have minded that American Express cut his unlimited credit line to just $5,000. Except that when AmEx reduced his line in October, he had an outstanding balance of $10,000. "I found out by having a business purchase declined," he says. Repeated calls to AmEx failed to yield an answer about why the cut was made. Chaplin-Loebell, who lives in Philadelphia, is now paying the balance under his regular card terms, and presumes the line will free up for new purchases once he's below the limit. "For now, they've essentially frozen the account," he says, leaving him to juggle business expenses on his personal cards. American Express did not respond to requests for comment.
Nasty as it may be, the practice of cutting credit lines below the balance is legal -- at least, for now, says Chi Chi Wu, a staff attorney for the National Consumer Law Center, a consumer advocacy group. Federal Reserve rules requiring lenders to give cardholders 45 days notice before reducing a credit line to the point that it would trigger penalties won't go into effect until July 2010. "[Until] then, there are no federal protections," says Wu.
Congress is also hoping to rein in unscrupulous credit-card practices. In February, Sen. Chris Dodd (D., Conn.), chairman of the U.S. Senate Committee on Banking, Housing and Urban Affairs, reintroduced the Credit CARD Act, which among other things, offers cardholder protections like the ability to pay under the existing terms if an account is closed and requiring issuers to lower penalty rates within six months once a cardholder gets back on track with payments. Earlier this month, the House Committee on Financial Services chairman Barney Frank, announced a series of four hearings that will include discussions about credit card reform.
SmartMoney.com contacted both committees to see if they were aware of issuers' practice of cutting credit lines below balances, and if they planned to address it in upcoming hearings. Neither responded to requests for comment.
The motivation among issuers to make such deep cuts that they plunge below a cardholder's balance amount isn't very clear. Usually, issuers cut credit lines to reduce outstanding liabilities -- they sometimes may even chase the balance on riskier accounts with further limit cuts as cardholders pay down debts, explains Bill Carcache, an analyst with investment bank Fox-Pitt Kelton. But cutting below the balance doesn't reduce an issuer's liability: The cardholder still owes the outstanding debt.
One possibility is that this is yet another attempt by card issuers to get consumers to close their accounts (while bringing in a little fee income in the short term), says Dennis Moroney, research director and senior analyst for consulting firm Tower Group. "I can't rationalize in my mind what other motivation there would be," he says.
Paul Pensabene of Saratoga Springs, N.Y., received a statement from HSBC on Dec. 8 that said he had a $359.99 balance and remaining available credit of $8,640. But when he went online to pay the bill several days later, his online account showed that same balance put him over his newly-reduced credit line of $300. And that didn't include the $35 over-limit fee. Pensabene grappled with customer service until they agreed to remove the fee, and then paid the balance in full. "All I could think was, 'Good lord, what if this is happening to someone that couldn't pay their balance off in one shot?'" he says. "They'd end up in default with these fees piling up."
HSBC declined to comment on individual cardholder accounts. Spokeswoman Cindy Savio says the issuer has tightened its credit standards based on the economy. "As we have previously stated, in an effort to reduce credit risk and refine strategies for our card business, we have tightened credit standards, reduced or canceled higher risk credit lines, and closed a number of inactive accounts," she says.
While the fees, frozen accounts and default interest rates resulting from credit-line cuts can sting your finances, they can do some serious long-term damage to your credit score. Your credit utilization ratio -- the total amount of debt you owe in relation to the amount of credit available to you -- accounts for roughly 30% of your score. A credit line cut has the potential to decrease your score by 50 points or more if you don't have much other available credit, says Craig Watts, spokesman for FICO, the company that calculates and issues the credit score that most lenders use.
Even cuts that are close to the balance have the potential to devastate if they're not caught quickly. Luckily for Carol Gressett of Decatur, Miss., she noticed the reduction in her Discover-branded Sam's Club card limit just days after it happened. The limit was cut to within $100 of her $3,000 balance. The official letter notifying her of the reduction arrived three weeks later. "We could easily have gone over if I hadn't been paying attention," she says.
(A Discover spokesperson says GE Money issues the cards, and so is responsible for managing credit lines. GE Money did not respond to requests for comment.)
Hanii Y
I guess I should count myself lucky, my credit card company raised my limit just a few weeks ago. Very scary for those who can't pay off the credit cards in one lump sum. I know I few years ago, I had made a big purchase and couldn't pay it off in one month, if they had done that to me I'd be SOL. People will really have to be more careful and watchful I guess.
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Hope is what you offer people when you have nothing more substantial. - Lainetm
1Brook, we use our credit cards for air miles, but pay it off every month.
2Brook, would that be 'sheet' outta luck?? ha. The problem with cc companies (no relation) is that they can do pretty much anything they want.
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"A government big enough to give you everything you want, is strong enough to take everything you have." Thomas Jefferson
Absolutely CC. Which, I understand as companies that they can. I would think though they would check to make sure that they aren't cutting someone off at the knees and atleast make the limit more than what is currently on the card. Why purposely do that to someone? How does it help them in the long run?
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Hope is what you offer people when you have nothing more substantial. - Lainetm
4My ex-husband's fiancee has been having some financial problems, but has always made her credit card payments on time. Her accountant suggested that she call her credit card companies and let them know what was going on as, he said, they would be willing to work with her on lowering her payment or waiving interest charges because she has always paid on time. So she calls (I'm not sure what company) and explains to the CSR what's going on - that she's a realtor and with the housing market the way it is she's having some financial problems and would they be able to help her. He looks up her info and asks her if she's still making $60,000 a year. She says no and repeats what she had already told him about being a realtor. He asks her what she's making now. She tells him about $35,000. He says, based on that, he's going to have to lower her credit limit - by half, putting her outstanding balance over what her limit is. He then tells her that she'll need to make a payment immediately to bring the balance below the limit so she doesn't incur overlimit fees. This happened about two weeks ago and she's still fighting with them.
Personally, I don't know why she listened to her accountant in the first place as he's the same guy who told her that she needed to include income on her tax return that wasn't reported to the IRS. (She cleans & is paid in cash. The people she cleans for don't 1099 her so the IRS would have no idea that she has that income, yet he told her she needed to include it.)
5Wow! Horrible story, Trixie. The CSR sounds like a **** (you can decide what to fill in)
Just incredible to me that the cc companies reduce the limit without adequate notice and then charge an overlimit fee.
People should just quit using credit cards. Then see the credit card companies cry.
I took a Dave Ramsey financial course this winter. Dave is 100% against credit cards even if you pay them in full each month. He says we are a lot more emotionally tied to cash, so we will spend less when we actually pay with cash. I did it for the first month or so but got out of the habit. I have to admit I did spend less.
6I think they are looking to get cash any way they can, and they don't care who they hurt.
Dave Ramsey is great at financial counseling, as is Crown Ministries. I stopped using credit cards several years ago. If I don't have the cash for it, I don't get it.
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"A government big enough to give you everything you want, is strong enough to take everything you have." Thomas Jefferson
When you buy things with cash you tend to spend less because physically seeing the money leave your hands and seeing how little you get back puts things into perspective.
That's the main reason why I only shop with cash.
8It worked the same way with my kids. If I was buying, they were all for it. But if they had to use their own money, the item took on a whole different value.
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"A government big enough to give you everything you want, is strong enough to take everything you have." Thomas Jefferson
I tend to blow right through cash if I have it.
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Hope is what you offer people when you have nothing more substantial. - Lainetm
10Yeesh. Scary stuff.
"I tend to blow right through cash if I have it."
You're not alone on that, trust me...
11Lazy - I know, huh? I talked to Lisa (ex's fiancee) earlier this morning & she finally got in touch with a supervisor's supervisor that she thinks will help her. She's still upset about losing the credit that she had available ($9,000!), but she said that she would be satisfied if they would forgive the overlimit fee/fees as she's not going to be able to pay the balance down to below the credit limit immediately.
CC - We don't use credit cards, either. If we don't have the cash, we don't buy it.
12I have all my cash tied up in commodities. You know like, food for the table, gas for the car, etc.
13I have my fingers crossed for your friend Lisa, Trixie. I am seriously rethinking my use of cc.
14You do mean credit cards, right, lazy??? (
)
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"A government big enough to give you everything you want, is strong enough to take everything you have." Thomas Jefferson
definately meant credit cards cc. Would never rethink my use of you!
16hmmmm, How many ways could I use cc?
17Grandpa....What a rascal you are.
18ar you implying I can be a dirty
19GP,
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"A government big enough to give you everything you want, is strong enough to take everything you have." Thomas Jefferson
the devil made me do it.
21:giggle:
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"A government big enough to give you everything you want, is strong enough to take everything you have." Thomas Jefferson
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