BUFFALO, New York — An Army unit is reviewing how it delivers information to families after a call to a western New York couple led them to believe their son had been killed in combat.
Ray Jasper of Niagara Falls said he, his wife, Robin, and their extended family spent four hours Sunday mourning their son, Sgt. Jesse Jasper, before learning from his girlfriend that he was alive.
The 26-year-old soldier called his father from Afghanistan to prove it after hearing about the mix-up.
"Dad what's going on?" Jesse Jasper asked.
"I said, 'Oh my God you're alive, I love you, I love you, I love you, you're alive,"' Ray Jasper, 49, said Tuesday.
An Army spokesman with Jasper's unit said officials may revise the written scripts used by volunteer liaisons to inform all families of any deaths within the unit to avoid similar misunderstandings in the future.
The nightmare started about 2 p.m. Sunday when Ray Jasper, while on a family camping trip, got an urgent message from a family liaison from his son's unit in the 82nd Airborne Division, based in Fort Bragg, North Carolina. When he reached the liaison — the wife of a soldier deployed with Jasper's son — she told him she had a "red line message" that she needed to read to him verbatim.
"She said, 'I'm sorry to inform you that on Sept. 12, that Sgt. Judin and Sgt. Jesse Jasper were killed in Afghanistan,"' Ray Jasper recounted.
"My wife was talking to me at the time and I said, 'say that again,' and she said the same thing over again. I couldn't do any more. I hit the floor," he said.
Jasper knew the military's policy is to notify families in person when a soldier has been killed, but after being away all weekend, he thought someone might have called after finding no one home.
The Jaspers were given a number to call for details but decided they would not dial it until after making the trip home and assembling other family members. As family and friends gathered, others posted condolence messages on Facebook.
Jasper's girlfriend in North Carolina saw the postings and called the Jaspers.
"She was screaming to me, 'He's not dead! He's not dead!"' Jasper said. "I said, 'How do you know this?' She said, 'I just got off the phone with him.'
Their son called soon after.
A spokesman for the 82nd Airborne Division said Jasper's unit, through its family readiness group, notifies all families of deaths within the unit to prevent undue worry and misinformation. Maj. Brian Fickel said callers are instructed to read from a written script to prevent misinterpretation.
In this case, families were being notified of the death of Sgt. Tyler Judin, a 23-year-old from Winfield, Kansas.
Fickel said the script used Sunday began: "Sgt. Tyler A. Judin ... was killed in action while conducting combat operations in support of bravo troop 473 cav." It went on to say Judin's family had been notified and services would be scheduled.
"I can't speculate on how it was transmitted or how it was received," Fickel said, "but during that process the results speak for themselves. The family believed their son was killed."
The family liaison said she was not able to read the complete message before the call to the Jaspers was terminated, according to Fickel.
"I don't know why they would tell us about someone else's tragedy," said Ray Jasper.
Fickel said the unit is considering starting the scripts with "your son or daughter is fine." Internal jargon like "red line message" will probably go, he said.
Catherine Malandrino
I posted this because this has situation has happened in our unit. We now have a 1-800 we can call ourselves that gives us the information we need to know. It helps to alleviate the exagerated and incorrect info that is sometimes relayed by emotional FRG members.
1talk about a roller coaster ride of emotion. do i blame this on the new administration?
2How come they just get a call?
I thought it was always a rep from the Bn and a chaplain in person?
3Yeah, the Army does send personal reps to the family when a death has occurred but the FRG notifies the other families about what is going on. At least that is the way it was here until we went automated. We actually go through a blackout with no communication with the soldiers until the families of the fallen have been informed. But in the age of facebook and other stuff, information is just shot out there, wrong or not. In this case the FRG had the info wrong on one of the soldiers and was giving that info out to all of the families. Scary thing to have happen but it does happen.
4oh my god I HATE automated. our system has so many bugs its so annoying. half the time it calls you over and over and just hangs up.
5Oh my gosh, how awful.
That poor family.
6I don't like it either, Haus. We have to call it, it doesn't call us. National Guard budget, I reckon.
We have a really good FRG leader but its the other ladies that spout the unconfirmed info. God bless em.
7Oh we have that system where it calls you to pass a message... we were test a group for it I guess last summer.
It was terrible. It would call you incessantly even once you just accepted the info. I finally just stopped answering.
8How horrible.
On a side note I don't think I could ever volunteer to make those calls.
9OMG, what those parents went through, NO ONE, and I mean NO ONE should ever have to go through. Just the thought of getting information like that, and believing that one of your children was dead. Words cab bot express strongly enough my anger, my outrage. A simple apology, and a promise that they will revise procedures does not cut it. I want to know HOW it happened, and who the person was rhat made that mistake, and a courts marshal. I am not saying throw the book at the person necessarily but punishment of some sort is required here.,
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